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FAQs

What are the hero ingredients in your products?

esst’s uncompromising high quality ingredients provide a clean yet nourishing protection to the skin. if you require further education on these beautifully unique formulas, we encourage you to click through below on 'tell me more' so you can join us in our excitment!

 

silver citrate – safe, powerful, brilliant

this naturally occurring chemical element provides a broad spectrum of antimicrobial activity and is effective against unwanted skin bacteria and pathogenic microorganisms. It has even been touted as
playing an integral role in safeguarding human health prior to the advent of antibiotics stemming back over 2000 years to treat open wounds and skin ulcers on the battlefields during World War 1.

'tell me more' - silver in cosmetics

Organic Australian botanicals – calm, balance, uplift, stabilise

honey myrtle - recognised as the number 1 antibacterial oil, useful for fighting against microbes, bacteria, fungus, and viruses. its aroma is uplifting to body, mind and spirit.

nerolina - a powerful disinfectant. assists to usher in peace, calm and balance when our mind is racing due to its anti-anxiety properties that relax us physically, mentally and emotionally.

white cypress leaf - aromatherapists prize this oil for its grounding and calming properties in response to agitated states. its solvent qualities also point to applications for oily or clogged skin.

sandalwood - variable results for acne, rosacea, couperose skin, eczema, and psoriasis due to its anti-inflammatory properties. fabulous used after shaving.

'tell me more' sleep, immunity & aromatherapy

butters & oils - nourish, hydrate, protect, heal, repair 

macadamia oil - its innate affinity with the epidermis means it won’t clog pores and it’s an excellent skin conditioner, protectant and emollient.

shea butter - high in vitamins and fatty acids, it’s sought after for its soothing, smoothing and conditioning properties.

sunflower seed oil (non gmo) - particularly beneficial for dry, dehydrated, or environmentally compromised skin visibly repairing its barrier and leading to smoother, healthier looking skin. 

sweet almond oil - a rich skin replenishing ingredient to assist in healing superficial burns, boost collagen production and keep skin hydrated and supple.

'tell me more' our ingredients

Is your product clinically tested?

absolutely! the esst sanitising cream is tested in an Australian independent government laboratory facility confirming it kills 99.9% of bacteria including the strains of staphylococcus aureus, pseudomonas aeruginosa, enterococcus hirae, escherichia coli to give you the confidence that it performs. lab tests available on request.

Is your product vegan friendly?

yes, our products are made from plant based ingredients.

Is your product cruelty free?

yes, our ingredients are never tested on animals.

Is your product suitable for children & the elderly?

the product is safe to use not only on children but safe to have around children as children are unlikely to drink a cream formula. our ingredients are formulated from the best and simple natural earth type ingredients suitable for sensitive skin and with a proven safety profile whilst ensuring the stability of the formula.

We advise that you consult the list of ingredients for a product before you make a decision to purchase to make sure there are no known intolerances i.e sensitivities to nuts.

What is the expiry date?

12 months after opening. whilst we make every possible effort to ensure consistent product quality, seasonal variations in aroma and/or colour are normal and will not affect performance.  it's important to shake your product prior to use to ensure an even texture is distributed when used. it's hard to control mother nature.

Where is your product made?

esst is made in an ISO 9001 internationally approved facility in Sydney, Australia. in fact esst is 100% Australian owned & manufactured choosing to support socially responsible manufacturers and small Australian local companies in all facets of development including all packaging. these decisions were non negotiable and gives us a thrill to know we are supporting our local communities along with our ethos of reducing carbon footprint.

Is the packaging recyclable?

Yes, this is as important to us as the formula. However recyclability is a work in progress relying on what's available to us at the time.

We have broken this down for you on our sustainability page as our intention is to educate our customers along the way. Read more here.

esst tubes can be recycled by our producer, simply return the empty tube to: esst PO Box 9176, Brighton, Vic, 3186 and we’ll arrange for it to be recycled for you. Alternatively great news! TerraCycle is working with businesses to make sure your cosmetic packaging doesn't end up in land fill. Check a location here to drop your empty beauty packaging in. 

Where do you ship to? And how long does it take?

esst ships from Melbourne, Australia worldwide except North America (Monday to Friday) within 24 hours of placing an order.  All prices are quoted in Australian Dollars (AUD). we use Sendle & Australia post and times vary depending on the service chosen at checkout.

Australian Shipping Orders

Australia Post Express

FREE for orders over $200

$15 for orders over $50

$10 for orders up to $50

Sendle Standard Shipping

Use code WELCOME at checkout for free shipping on first orders.

$6 for orders up to $50

FREE for orders over $50

International Shipping Orders

Sendle Standard International Shipping

flat rate of $15 for orders under $99 and FREE for orders of $99 plus

Delivery zones / time frame

Zone 1 - New Zealand (10-16 working days)

Zone 2, 3 & 4 - Asia and the Pacific, North America and Western Europe (10-28 working days)

Zone 5 - Rest of the world (14-30 working days)

We are doing all we can to make sure your order arrives as soon as possible. Any questions can be directed to hello@esstlife.com.au clicking ‘chat with us’ on our website or by phoning 1300 528 138.

What are your shipping rates?

Australian Shipping Orders

Australia Post Express

FREE for orders over $200

$15 for orders over $50

$10 for orders up to $50

Sendle Standard Shipping

Use code WELCOME at checkout for free shipping on first orders.

$6 for orders up to $50

FREE for orders over $50

International Shipping Orders

Sendle Standard International Shipping

flat rate of $15 for orders under $99 and FREE for orders of $99 plus

Delivery zones / time frame

Zone 1 - New Zealand (10-16 working days)

Zone 2, 3 & 4 - Asia and the Pacific, North America and Western Europe (10-28 working days)

Zone 5 - Rest of the world (14-30 working days)

Can I return my product?

Personal care must be taken with understanding an ingredient list before using any new product. If unsure we recommend consulting a health professional.

If the package has been opened, the products are unopened/new and your order falls within our 30-day return policy, you may ship the package back to us, using this delivery address:

esst pty ltd, PO Box 9176, Brighton, Vic, 3186

As soon as we receive and process the package, we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.

Can I sell your product in my store?

Do our values align?
We'd love to hear from you!

Please email hello@esstlife.com.au and someone from our team will get back to you.