FAQs

What if my order doesn't arrive?

Contact us if your order hasn't arrived and we'll resolve it promptly.

What makes esst different from other skincare?

esst is the world's first beauty cream that protects. Our medical-grade formula eliminates 99.9% of bacteria while nourishing skin with Australian botanicals and premium ingredients like Shea Butter and Macadamia Oil.

Is it gentle enough for faces?

Yes. Created by makeup artist Emma Davis for professional use between clients. Our gentle formula works as daily moisturiser and makeup primer while providing protection.

How often can I use it?

As often as you like. Unlike harsh alternatives, esst actually improves skin with each use.

What is Silver Citrate technology?

Advanced antimicrobial technology in a medical-grade formula. Provides broad-spectrum protection without harsh alcohol, delivered in an all-day nourishing base that's gentle enough for sensitive skin.

How does it kill bacteria without high alcohol content?

Silver Citrate technology has been used safely for centuries as an effective antimicrobial. Unlike alcohol-based products that strip and dry skin, our medical-grade Silver Citrate eliminates 99.9% of bacteria while allowing nourishing ingredients to heal and protect your skin.

Can I really use a sanitiser on my face?

Yes, because esst isn't a traditional sanitiser. Our breakthrough formula eliminates bacteria through gentle Silver Citrate technology, not harsh chemicals. Created by a makeup artist for professional facial use, it works as a daily moisturiser, makeup primer, and protective treatment all in one.

Are your products vegan and cruelty-free?

Yes. All esst products are 100% vegan, cruelty-free, and formulated for sensitive skin. Australian made and owned.

How much should I use?

Small amount for the cream. One pump of wash cleanses hair, face and body. 2-3 sprays of mist per room.

Can the wash really replace shampoo?

Yes. pH-balanced formula cleanses without stripping natural oils, with a silky hydrating feel. Particularly good for sensitive scalps and daily washing. Those with longer hair may prefer to add conditioner.

Where can I use the mist?

Any space - home, office, car, hotel rooms. Non-toxic and safe to breathe.

What's the shelf life?

2 years unopened, 18 months after opening. Store in cool, dry place away from direct sunlight.

Where do you ship?

Worldwide except North America and Canada.

What are your shipping costs?

Australia: Complimentary on orders $80+, or complimentary shipping on first orders for new subscribers. International: Calculated at checkout based on weight.

Do you offer gift wrapping?

Yes. Products come in debossed black boxes with optional personalised message cards.

What's your return policy?

Not completely satisfied? Contact us and we'll make it right.

Do you offer wholesale or corporate gifts?

Yes. Visit our Corporate Collection page or contact us for custom solutions.

Still have questions?

Contact us. We respond promptly 9am to 5pm, Monday to Friday.