esst is based in Melbourne, Australia. We ship orders from Monday to Friday. Orders are usually dispatched within 24 hours of placement. If you choose express shipping at checkout and your order is received by midday AEST, it will be sent out the same day.
All prices are quoted in Australian Dollars (AUD) for your convenience and clarity.
Any questions can be directed to hello@esstlife.com.au or clicking ‘chat with us’ on our website.
Items Received Damaged or Missing Contents
We utilise Australia Post to ensure the delivery of your order. While our shipping process is typically reliable, unforeseen circumstances may occasionally arise. In the event that you encounter issues such as damaged or missing contents, we kindly ask that you retain the packaging as it was received. To initiate a compensation claim, please visit your nearest Australia Post Shop or Business Hub. For additional information, please click on the following link:
https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation#tab3
Australian Shipping Orders
Australia Post Standard Shipping
Complimentary for orders $80 + use code COMPSHIP at checkout
Use code WELCOME at checkout for complimentary shipping on ALL first orders.
International Shipping Orders
Australia Post International Shipping
Your shipping costs will be calculated on weight at checkout.
Once you have placed your order, you will receive an email or text with the tracking information of your courier. Simply click the tracking link and you will be directed to the courier's website for parcel updates. SMS notifications can be activated for regular updates.
If you have any issues with your order, please get in touch via our contact page or by emailing hello@esstlife.com.au
Holiday Delays
Christmas, Easter, and Public Holidays can experience additional delays. Please allow for this to avoid disappointment.
Thank you for supporting an Australian business.