Delivery & Returns
Delivery Information
Our Promise
esst is based in Melbourne, Australia. We dispatch orders Monday to Friday, usually within 24 hours of placement. Express orders received by midday AEST ship the same day.
All prices are quoted in Australian Dollars (AUD). For any questions, contact hello@esstlife.com.au or use our website chat.
Australian Delivery
Complimentary Standard Shipping: • Orders $100+• ALL first orders (use code WELCOME)
Express Shipping: Available at checkout
International Delivery
Global Shipping: Available worldwide (excluding North America and Canada) • Shipping costs calculated by weight at checkout • Email/SMS tracking provided upon dispatch
Holiday Considerations
Christmas, Easter, and Public Holidays may experience additional delays. Please allow extra time during peak periods.
Order Tracking & Support
All orders are dispatched with tracking, and a confirmation email will be sent once your parcel is on its way. Standard and Express options are available at checkout.
Damaged Items
If your order arrives damaged, we're here to help.
What to do:
- Notify us within 48 hours of delivery
- Email hello@esstlife.com.au with: • Your order number • Photos of the damaged item(s) • Photos of the external packaging
We'll work with you to resolve the issue quickly. Depending on circumstances, we may offer replacement, refund, or store credit.
Delivery Issues
esst is not liable for parcels marked "delivered" by Australia Post but not received. Please check with neighbours or your local post office first.
We cannot guarantee compensation for damage or loss if: • Incorrect shipping address was provided • Parcel was left unattended for extended period • Products were not stored in suitable conditions (e.g. excessive heat)
Returns Policy
30-Day Satisfaction Guarantee
We're confident you'll love your esst purchase. If you change your mind, return within 30 days of purchase.
Return Options
Full Refund: Products in new, unused, resalable condition Exchange/Store Credit: Products that have been lightly sampled, opened, or unwrapped
Return Process
- Email hello@esstlife.com.au with: • Valid proof of purchase • Reason for return
- We'll handle the rest
Please note: Return shipping costs are your responsibility.
Important Considerations
Before using any new skincare product, carefully review the ingredient list. If unsure about suitability, consult a health professional.
Thank you for supporting Australian beauty innovation.
Essential Beauty. Indulgent Protection. ...for skin & soul